Need assistance with your natural gas bill? LIHEAP funds are still available! Details below!
We believe everyone has the right to clean, safe, reliable and affordable natural gas. You deserve peace of mind when it comes to paying your bill. If you’re experiencing financial hardship and are not able to pay your bill, check out our Community Assistance Navigator (CAN), which includes assistance resources for your financial, as well as basic and energy-savings needs. For additional help understanding your options that may best suit you, contact our Community Connection Center by visiting nicorgas.com/ccc or calling 888.642.6748 to speak to a customer service representative. We’re here to help and support you.
Find local assistance with our Community Assistance
Navigator (CAN).
Use the CAN portal to get connected with bill payment assistance programs and other
resources based on your eligibility. Resources for basic needs
support and energy efficiency products/services may also be recommended.
Programs We Offer
Low-Income Discount Program
The Nicor Gas Low-Income Discount Program offers total bill discounts ranging from 5% to 77% to residential customers with qualifying incomes.
Customers receiving LIHEAP, PIPP and Nicor Gas Sharing Program benefits or waivers of deposits and late payment fees are automatically enrolled into this program.
Low-Income Home Energy Assistance Program (LIHEAP)
A federally funded energy assistance program that helps low- and fixed-income families meet their energy needs during the winter heating season. Contact your nearest Community Action Agency to enroll.
Percentage of Income Payment Plan (PIPP)
Through PIPP, eligible Nicor Gas customers pay a percentage of their monthly income to maintain utility service. The PIPP offers an affordable payment plan and a chance to eliminate past-due balances.
Applications currently closed.
Sharing Program
Nicor Gas Sharing Program, funded by our employees and customers and administered by The Salvation Army, offers bill payment assistance to income-eligible customers, including seniors and veterans.
Energy Aide Program
The Nicor Gas Energy Aide Program provides qualifying households with monetary relief for their natural gas bills. Eligibility is based on several factors, including household size and income. Customers with non-heat accounts are eligible for this program.
Customers who receive Energy Aide benefits may also apply to receive a discount on their bill through the Nicor Gas Low-Income Discount Program.
Shield of Caring
Shield of Caring is an emergency assistance program, it provides individuals and families in Nicor Gas’ service area with natural gas bill payment assistance and support for other basic needs, including housing, rental and grocery assistance.
Customers may also apply to receive a discount on their bill through the Nicor Gas Low-Income Discount Program.
Shield of Caring enrollment is open from Jan. 20, 2026, to Sept. 30, 2026, or until funds are exhausted.
Supplemental Arrearage Reduction Program
Providing financial support to eligible customers, the Nicor Gas Supplemental Arrearage Reduction Program (SARP) is designed for income-eligible LIHEAP recipients. Participants are selected based on eligibility, so keep an eye out for a letter in the mail!
Do I Qualify for Bill Payment Assistance?
Our bill payment assistance programs are designed to help income-eligible residential customers manage their energy costs. These programs offer financial support and other benefits to qualified households during designated program periods.
To learn more about eligibility requirements—including the maximum gross monthly household income amounts to qualify for each program—available benefits, and how to apply, please download our detailed PDF guide, which provides comprehensive information about each assistance program.
Other Ways Nicor Gas Can Help
Additional Resources & Helpful Links
Contact Us
For additional help understanding your options, finding the right grant or understanding your bill, please call 888.642.6748. We’re here to help and support you.
