Exclamation Icon Leaks, Odor or Emergencies 888.Nicor4U (642.6748)
811 Icon Call Before You Dig
Dial 811
My Account Sign In
Exclamation Icon Leaks, Odor or Emergencies 888.Nicor4U (642.6748)
811 Icon Call Before You Dig
Dial 811
My Account Sign In
My Account Sign In

Deposits

Deposits (Section 280.40)

Customer deposits are assessed to be used should a balance not be paid when service is discontinued.

Current customers with a late payment history may be required to pay a deposit. These customers can enter into a deferred payment arrangement to avoid having a deposit assessed.

A notice of deposit will be made within 45 days of an approved application for service.

All Sections of 280.40 will be implemented in April 2016 with the exceptions noted below. 

  • Notice of deposit will be made within 45 days of an approved application. (Expected Date of Implementation February 2016)
  • Additional information will be included in writing in the form of a deposit notice. (Expected Date of Implementation February 2016)

Implemented April 2016 & February 2016 (as noted)


Deposits for Low Income Customers (Section 280.45)

Generally, qualified low income customers will not be assessed a deposit.

Low income customers may be billed a deposit if:

  • they have previous unpaid final bills meeting certain conditions;
  • the customer has benefitted from tampering; and/or
  • they have previously been disconnected for nonpayment.

Deposits may be paid in installments.

Implemented October 2015

Understand Further What’s Changed