Customer deposits are assessed to be used should a balance not be paid when service is discontinued.
Current customers with a late payment history may be required to pay a deposit. These customers can enter into a deferred payment arrangement to avoid having a deposit assessed.
A notice of deposit will be made within 45 days of an approved application for service.
All Sections of 280.40 will be implemented in April 2016 with the exceptions noted below.
- Notice of deposit will be made within 45 days of an approved application. (Expected Date of Implementation February 2016)
- Additional information will be included in writing in the form of a deposit notice. (Expected Date of Implementation February 2016)
Implemented April 2016 & February 2016 (as noted)
Deposits for Low Income Customers (Section 280.45)
Generally, qualified low income customers will not be assessed a deposit.
Low income customers may be billed a deposit if:
- they have previous unpaid final bills meeting certain conditions;
- the customer has benefitted from tampering; and/or
- they have previously been disconnected for nonpayment.
Deposits may be paid in installments.
Implemented October 2015