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Disconnection of Service

Disconnection of Service (Section 280.130)

Nicor Gas is committed to working with customers to ensure their natural gas service stays connected, therefore, we strive to provide adequate notice when it is possible service may be disconnected for non-payment.

When implemented, we will wait 10 days after delivery of notification to disconnect service. The disconnection notice is valid for 45 days. In addition to the disconnect notification, Nicor Gas will call to notify the account holder that the account is in jeopardy. Additional limits around disconnection for military and veteran customers have now been included in our service termination process.

All of Section 280.130 will be implemented in April 2016 with the exceptions noted below.

  • Utility will wait 10 days versus 7 days to disconnect service after delivery of notification. (Expected Date of Implementation October 2015)
  • The Disconnection Notice is valid for 45 days versus 21 days. (Expected Date of Implementation October 2015)
  • Additional conditions added for active military and veteran disconnection of service. (Expected Date of Implementation October 2015)

Implemented February 2016 & October 2015

Winter Disconnection of Residential Services (Section 280.135)
Between December 1 and March 31

During the time between December 1 and March 31, customers will not be disconnected for service if they have entered into a “Winter Deferred Payment Arrangement” and have been offered energy assistance information.

Implemented January 2015

Disconnection for Lack of Access to Multi-Meter Premises (Section 280.140)
Apartment buildings and other multi-family premises sometimes have multiple meters measuring the natural gas usage for each customer within the building. If we are unable to gain access to those meters, it may become necessary for us to disconnect service to the building. We will make every attempt to access the meters through an actual visit and by sending a letter to all possibly-affected customers within the building. Once access is provided, we will be prepared to reconnect service on the same day.

Implemented February 2016

Disconnection for Master Metered Apartment Buildings (Section 280.150)
If it becomes apparent that we have to disconnect a “master metered” building, we will inform tenants of the pending disconnection of their service. We will communicate the tenants of the building of their rights including the right to petition a court for appointment to collect rents and remit a portion of the rents to the utility for payment of utility bills.

Implemented January 2015

Understand Further What’s Changed