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Irregular Billing

Estimated Bills (Section 280.90)
Meter reading is important to accurate billing. Sometimes it is necessary for us to estimate your bill based on past usage history, if we have not gotten an actual meter reading for that month.

If we estimate your bill for two consecutive months, someone from Nicor Gas will contact you to set up a time to have your meter read by one of our meter reading employees, or to obtain a meter reading from you.

After six consecutive months of receiving meter reading from you, Nicor Gas will perform an actual read to ensure your monthly bills are keeping pace with your actual usage.

We will always perform a meter reading within 60 days of service being started or terminated.

Implemented January 2016

Previously Unbilled Service (Section 280.100)
While it is not typical for there to be errors with the accuracy of your meter reading , there may be times when we must bill you for service not previously calculated.

Should this occur, the additional billing information will appear on your monthly statement and previously unbilled amounts will be pro-rated to reflect interest rates.

Implemented January 2016

Understand Further What’s Changed