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Payment Arrangements

Deferred Payment Arrangements (Section 280.120)
We understand that sometimes customers can fall on difficult financial times. That’s why we offer payment arrangements so the balance on your account can be spread out over a few months.

Any customer who has not failed to complete a payment arrangement in the past 12 months is eligible to enter into an arrangement. When the customer’s account balance is brought current, all previous payment arrangements are considered completed.

When implemented, customers on a payment arrangement will see information about that arrangement on their monthly statement including balance and installments remaining.

Customers defaulting on their payment arrangement will be notified and may be assessed a fee for reinstating their payment arrangement.

All of Section 280.120 will be implemented in April 2016 with the exception noted below.

  • Anytime a DPA account balance is brought current, all previous DPA’s shall be considered complete. (Expected date of Implementation October 2015)

Implemented April 2016 & October 2015 (as noted)

Deferred Payment Arrangements for Low Income Customers (Section 280.125)
Qualified low income customers will not be assessed a down payment greater than 20% of their past due amount and have a minimum of six months to complete the arrangement.

An amendment arrangement will be made should qualified low income customers in the event the original arrangement is not honored. No reinstatement fee will be assessed.

Implemented October 2015

Understand Further What’s Changed