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Payments

Payments (Section 280.60)
A full list of payment options and descriptions is available on this site.

Late payment charges on unpaid final bills may be applied for up to six months.In addition, late payment charges will be assessed each time you are past due. For customers on our Budget Plan, late payment charges will be assessed on past due budget installment amounts.

All Sections of 280.60 will be implemented in April 2016 with the exceptions noted below.

  • One free late payment fee over a 12 month period has been removed. (Expected date of implementation October 2015)

Implemented April 2016 & October 2015 (as noted)

Late Payment Fee Waiver for Low Income Customers (Section 280.65)
Qualified low income customers will not be assessed a late fee. Customers who are eligible must requalify with the State of Illinois every year.

Implemented October 2015

Preferred Payment Date (Section 280.70)
Under certain conditions, customers can choose their preferred payment due date. Refer to IL Administrative Code Part 280 for eligibility requirements.

Implemented April 2016

Budget Payment Plan (Section 280.80)
When implemented, customers can more easily navigate to our budget payment plan application, information about enrollment and how the plan works as well as understanding adjustments and the cancellation policy.

Customers will now be notified, in writing, when there is a recommended change to their budget amount and late payment fees will only be assessed on the overdue installment portion of the bill.

We’re implementing a new process for transferring the budget plan to a new address when a customer has moved.

Implemented April 2016

Understand Further What’s Changed