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Reconnection

Reconnection (Section 280.170)
After customers have paid any outstanding amounts due or if they have had a medical certificate approved, Nicor Gas will prioritize reconnecting service in a reasonable amount of time.

A complete outline of the allowable time frames for when service should be reconnected can be found in the Part 280 Administrative Code, section 280.170.

Implemented July 2015

Reconnection of Former Residential Customer for Heating Season (Section 280.180)
Any former residential customer whose natural gas service was used to provide or control the primary source of space heating whose service was disconnected for non-payment from December 1 of the prior winter's heating season through April 1 of the current heating season may be eligible for reconnection and a deferred payment arrangement.

A former customer includes a customer who has moved to a new premises. Qualified low income customers are automatically eligible for reconnection under this provision.

Nicor Gas will inform you of the total amount needed for reconnection and will accept multiple payments.

Implemented July 2015

Understand Further What’s Changed