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Unauthorized Service Usage

Treatment of Illegal Taps (Section 280.190)
It is illegal and unsafe for someone to “tap” into your natural gas service by having your meter record usage for their premises. Nicor Gas will investigate unusually high bills resulting from an abnormal or unexplained increase in consumption. We will remove the tap and restore the natural gas meter to ensure safety. In addition we will share with you the results of our investigation.

Implemented July 2015

Tampering (Section 280.200)
Tampering with natural gas lines and facilities is against the law and unsafe. As with illegal taps, if we determine tampering with any of our facilities, including our pipelines has occurred we will conduct a thorough investigation and report back to the customers’ involved.

Implemented July 2015

Non-Residential Tampering (Section 280.205)
For our commercial and industrial customers, if through our investigation, we determine there is clear evidence that tampering has occurred, we will disconnect service. If this occurs, the customer who is found to have been tampering with the equipment will pay the cost associated with correcting the tampering and will pay for the unauthorized use.

Implemented January 2015

Payment Avoidance by Location (Section 280.210)
Unfortunately, there are a small number of customers who try to avoid paying their natural gas bill by changing account holder names at the same premises.

In order to protect our customers from higher rates in the future because of the uncollectable bad debt of others, there are specific rules around investigation of and deposit assessment on customers who are suspected of avoiding payment.

Implemented July 2015

Understand Further What’s Changed