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Exclamation Icon Leaks, Odor or Emergencies 888.Nicor4U (642.6748)
811 Icon Call Before You Dig
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My Account Sign In
My Account Sign In

Frequently Asked Questions

How do I apply for a new single residential gas service?
You may either fax or order service online.

How do I apply for a new commercial service?
Contact your new construction representative who will be happy to assist you with the commercial process.

Does Nicor Gas require a contract to get gas service installed?
For a new commercial, large residential, or installation of gas main, a Service Agreement must be completed and signed. Gas service is also installed and provided subject to the terms and conditions for service in the company's tariff on file with The Illinois Commerce Commission, as may be amended from time to time.

How long does it take to get a gas service installed from time of application?
Our current turnaround time is four weeks from the time the jobsite is ready for installation based on our job site readiness criteria.

Who do I contact if I have questions regarding my gas service request?
Contact your new construction representative.

How do I know if gas service is available in my area?
Fill out our Gas Availability Request.

What is the cost to get gas installed at my property?
Services that exceed 60 feet from the front property line will be billed an excess footage charge.

Services for homes that were demolished and rebuilt will be billed a disconnect fee and a reconnect fee.

Nicor Gas may encounter winter construction conditions (for example, frozen ground) during the period from Nov. 15 through March 15 that increase installation costs. If you request service line installation or revisions under such winter construction conditions, you are responsible for the estimated fully distributed cost of the incremental activities required for work under such conditions.

Depending on the type of service requested there may be charges incurred. Your Area Representative will help determine whether there will be a cost involved with your gas installation.

Whom do I call for natural gas-related emergencies or if I smell gas?
If you smell a faint natural gas odor near an appliance, first check to make sure all pilot lights are lit. If the odor persists, call us at 888.Nicor4u.

If you smell a strong, persistent natural gas odor (or hear natural gas leaking) inside your house, leave the house immediately, opening doors and windows as you leave. Do not use your telephone or any appliances, light a match, or turn light switches on or off because sparks from them could ignite natural gas. Call 911 or Nicor Gas (888.Nicor4u) from your neighbor's house.

If you smell a strong natural gas odor (or hear gas leaking) outside your house, call Nicor at 888.Nicor4u or your local fire department. Be sure to keep people away from the suspect area.

Can I get gas service installed at any time of the year?
Our preferred times of installation is between March 15th and Nov. 15th. Nicor Gas may encounter winter construction conditions (for example, frozen ground) during the period from Nov. 15 through March 15 that increase installation costs. If you request service line installation or revisions under such winter construction conditions, you are responsible for the estimated fully distributed cost of the incremental activities required for work under such conditions.

At what stage of construction should I order gas service?
Nicor Gasrecommends that you apply for gas service at the time of excavation.

Are there specific guidelines to follow to ensure a ready jobsite?
Yes, click on our Job Site Readiness Checklist for a list of job site readiness requirements.

How do I request additional meters?
Click on our  Guidelines for Ordering Additional Meters for more information.