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Customer Select FAQ


Why is Nicor Gas offering the program?
All customers should have the right to choose where they purchase their natural gas. We believe competition in the natural gas market will encourage improvements in services and pricing choices, as well as lead to new products and services.

If I choose another supplier, will I still be a Nicor Gas customer?
Yes. By participating in Customer Select, you're not "leaving" Nicor Gas. We'll still respond to emergencies, deliver the gas to you and read your meter. You're only choosing another supplier to purchase your gas.

Do I have to participate in Customer Select?
Customer Select is a voluntary program. If you choose not to participate, Nicor Gas will continue to purchase gas for you.

How do I sign up?
Follow these steps to sign up for Customer Select.

  1. Review the participating suppliers and choose the suppliers you'd like to contact. Call the suppliers and ask about their offers. Keep in mind that your account and meter numbers are confidential. Only share this information with the supplier with which you've chosen to sign up.

  2. Choose the supplier that offers the best package for you, your family or business.

  3. Sign up with the supplier of your choice.
    You'll receive information confirming your decision from both the supplier and Nicor Gas. There will be a 14-day waiting period before your account can be activated. You'll then begin receiving natural gas from your new supplier after your next meter reading. Your natural gas service will not be interrupted at any time during this process, and no one needs to come to your home.

Can I sign up for Customer Select online?
You cannot sign up with a supplier using this Web site. However, you may be able to sign up online by visiting your chosen supplier's Web site. Visit our list of participating suppliers for supplier information, including links to suppliers' Web sites.

Who do I call about a problem or emergency?
Call Nicor Gas at 888.Nicor4u (888.642.6748). As always, we are responsible for the safe and reliable delivery of your gas. If you have a question or problem with the bill for your natural gas supply, you should call your supplier directly. If you aren't able to resolve your question with your supplier, then call Nicor Gas.

What if I want to change suppliers?
Under Customer Select, you can change suppliers at any time, or resume service with Nicor Gas. However, you may be subject to penalties or exit fees from your supplier, depending on the terms of your contract. To withdraw from the program, you should notify your supplier. Once you return to service with Nicor Gas, you will have 120 days to choose another supplier or you will remain on Nicor Gas service for one year.

What can you tell me about the participating suppliers?
All suppliers are certified by the Illinois Commerce Commission and must meet certain business and credit standards. This includes a code of conduct related to telemarketing practices, handling of customer complaints, maintaining adequate gas supply and pipeline capacity, and obeying truth-in-advertising laws.

Learn more about participating suppliers 

What if I move?
If you move within Nicor Gas' service territory, your Customer Select contract will move with you. If you move outside Nicor Gas' territory, your participation in Customer Select automatically ends.

Will I be billed any additional charges from Nicor Gas if I participate in Customer Select?
There is no increased cost to participate from Nicor Gas. However, you will see two new line items on your Nicor Gas bill if you choose to participate in Customer Select – a Customer Select Charge and a Transportation Service Credit.

The Customer Select Charge recovers the costs from pipelines to assist in the daily balancing of gas supplies on Nicor Gas' system. The Customer Select Charge is not an additional cost for Customer Select participants – customers buying their gas from Nicor Gas pay this charge as part of their overall Gas Supply Charge. The Customer Select Charge is billed to customers based on usage. The rate may change each month and it is filed with the Illinois Commerce Commission.

The Transportation Service Credit is a credit for certain costs that are included in our distribution rates that are not incurred by Customer Select customers – such as some uncollectible expenses and storage costs. It is credited to customers based on usage.

Will I receive one bill or two?
It depends. Some suppliers will put their charges right on your Nicor Gas bill. Or, they could include Nicor Gas' charges on their bill. In either case, you'll only get one bill. The supplier also has the option to bill you directly for their charges. In this case, you'll get a second bill from Nicor Gas with our charges. Be sure to ask suppliers about how they bill. Also, ask them about their payment terms and credit policies.

Can I still use Nicor Gas' Budget Plan and electronic funds transfer under Customer Select?
Yes, although your Budget Plan amount will only apply to the utility delivery charges on your bill. If you'd like to sign up for either one of these options, call us at 888.Nicor4u (888.642.6748) or check the Budget Plan box on your payment stub. Also, be sure to ask suppliers about any payment options they might offer.

What can I do if I don't want to be solicited by Customer Select suppliers?
If you prefer not to receive information or solicitations from suppliers, you may contact Nicor Gas via email at customercare@nicor.com and ask to be added to our "Do Not Contact List".