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Landlord Service Agreement FAQs

How does this program benefit landlords?

  • Landlords will be assured of accurate opening and closing bills with no meter reading issues.
  • Landlords will not need to call Nicor Gas when tenants move in or out.
  • Tenants can apply for natural gas service in one step.
  • Landlords are not required to call us to establish new service, discontinue service or transfer service. It can all be done online.

What are the fees?
There are no fees for this service.

How do I enroll?
Log in to My Account or use the Landlord/Property Owner Service Agreement. We can start the program for you online.

Can my tenants call to request a connection, disconnection or transfer of service?
Yes, but to ensure accurate billings, the landlord should complete the Landlord/Property Owner Service Agreement. Phone requests can result in delays and possibly being over- or under-billed for both the tenant and the landlord.

Can a landlord go directly to the Landlord Service Agreement?
Yes, a landlord can go directly to the Landlord/Property Owner Service Agreement.

If I sell my rental property do I have to remove it from the Landlord program?
Yes. If you have a Landlord Service Agreement, you must notify Nicor Gas in writing at landlord@aglresources.com within 10 days of the sale of your property. In the absence of a prearrangement with you (the Landlord/Property owner) to have the natural gas service put in our name between tenants, Nicor Gas may discontinue natural gas service to the premises when there is no customer of record regardless of the time of year or weather conditions. Please be advised that if there is no heat or if your property is not properly winterized, there is the potential that water pipes may freeze and burst, resulting in personal injury or property damage for which Nicor Gas will not be held liable.

Can you send me more information about the program?
Currently, we do not have additional printed information. We are happy to answer any other questions you have about the program. Please send an email to Landlord@aglresources.com.

Who do I contact with billing or other general questions?
Please contact the Customer Contracts Department at 630.388.3041 or email us at Landlord@aglresources.com