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Customer Service Enhancements/Customer Rights and Responsibilities

Nicor Gas is a natural gas utility regulated by the Illinois Commerce Commission.

We’ve worked closely with the ICC on defining some areas of customer service processes and offerings which we’d like to enhance and improve. These enhancements will be rolled out to customers over the next year or so.

Administrative Code Part 280 is the regulatory document which outlines the categories of service we’ll be changing and enhancing.  The pages linked below provide greater detail around the changes for that particular category, include the identifying number within the larger code document for your reference, as well as the expected implementation date of each revised process.

Have questions about Administrative Code Part 280?  Call the ICC Part 280 toll free number at 855.218.4008.

For all other questions please call 888.NICOR4U (642.6748) or, read our Customer Information Packet.

Learn more about what’s changing by clicking on the links below.