You cannot sign up with a supplier through our website. However, you may be able to sign up online by visiting your chosen supplier's site. Visit our list of participating suppliers for supplier information.

Nicor Gas is responsible for the safe and reliable delivery of your natural gas. Call 888.Nicor4U (642.6748) if you suspect a gas leak or have a service issue. If you have a question or problem with the bill for your natural gas supply, you'll need to call your supplier directly. If you aren't able to resolve your question with your supplier, give us a call.

Under Customer Select®, you can change suppliers at any time, or resume service with Nicor Gas. However, you may be subject to penalties or exit fees from your supplier, depending on the terms of your contract. To withdraw from the program, you'll need to notify your supplier. Once you return to service with Nicor Gas, you will have 120 days to choose another supplier or you will remain on Nicor Gas service for one year.

All suppliers are certified by the Illinois Commerce Commission (ICC) and must meet business and credit standards. This includes a code of conduct related to telemarketing practices, handling of customer complaints, maintaining adequate gas supply and pipeline capacity, and obeying truth-in-advertising laws.

If you move within Nicor Gas' service territory, your Customer Select® contract will move with you. If you move outside Nicor Gas' territory, your participation in the program automatically ends.

There is no increased cost to participate from Nicor Gas. However, you will see two new line items on your Nicor Gas bill if you choose to participate – a Customer Select® Charge and a Transportation Service Credit. The Customer Select Charge® recovers the costs from pipelines to assist in the daily balancing of gas supplies on Nicor Gas' system. This charge is not an additional cost for participants – customers buying their gas from Nicor Gas pay this charge as part of their overall Gas Supply Charge. The Customer Select® Charge is billed to customers based on usage. The rate may change each month and it is filed with the Illinois Commerce Commission (ICC). The Transportation Service Credit is a credit for certain costs that are included in our distribution rates that are not incurred by Customer Select® customers – such as uncollectible expenses and storage costs. It is credited to customers based on usage.

It depends. Some suppliers will put their charges right on your Nicor Gas bill. Or, they could include Nicor Gas' charges on their bill. In either case, you'll only get one bill. The supplier also has the option to bill you directly for their charges. In this case, you'll get a second bill from Nicor Gas with our charges. Be sure to ask suppliers how they bill, their payment terms and credit policies.

Yes, although your Budget Plan amount will only apply to the utility delivery charges on your bill. If you'd like to sign up for either one of these options, call us at 888.Nicor4U (642.6748) or check the Budget Plan box on your payment stub. Ask suppliers about payment options they might offer.

If you prefer not to receive information or solicitations from suppliers, contact Nicor Gas via email at customercare@nicorgas.com and ask to be added to our Do Not Contact list.