Escalent recognizes Nicor Gas as a 2024 Utility Trusted Business Partner

NAPERVILLE, Ill.  – August 19, 2024 - Nicor Gas is proud to announce its recognition as one of Escalent’s Cogent Syndicated 2024 Utility Trusted Business Partners. Among the 13 outstanding utilities nationwide recognized for exceptional service and commitment to customer satisfaction, Nicor Gas has been honored for its dedication to building trust and fostering strong relationships with its business customers. This recognition by Escalent, a leading data analytics and advisory firm, underscores Nicor Gas's commitment to excellence.

The Trusted Business Partners designation is awarded based on comprehensive research and analysis conducted by Escalent. This recognition highlights utilities that have excelled in delivering reliable service, maintaining transparent communication and providing innovative solutions to meet the needs of their business customers.

"We are honored to be recognized by Escalent as one of the 2024 Utility Trusted Business Partners," said Meena Beyers, vice president, business and community development, Nicor Gas. "This acknowledgment reflects our ongoing commitment to delivering exceptional service and innovative solutions that meet the evolving needs of our business customers. We are proud to be a trusted partner and look forward to continuing to build strong relationships in the years to come."

This marks the second recognition for Nicor Gas from Escalent, as the company was also named a Most Trusted Utility Brand among residential customers in a 2024 study. As a Trusted Business Partner, Nicor Gas exemplifies high levels of communication with its business customers, provides an exceptional customer experience and offers programs that help customers save money on their utility bills. Focusing on understanding and meeting the needs of small business customers earned Nicor Gas a score of 806 in brand trust business performance.

Escalent's evaluation process involves a detailed assessment of customer feedback, focusing on key performance areas such as reliability, communication and innovation. Nicor Gas’ recognition underscores the role the company holds as an industry leader in customer satisfaction and trust.

About Nicor Gas
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.3 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit nicorgas.com.

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.3 million natural gas customers through its regulated distribution companies in four states with approximately 600,000 retail customers through its companies that market natural gas. Other businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com. 

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Media Contact:
Jennifer Golz
331-222-8716
jgolz@southernco.com