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Customer Service Enhancements/Customer Rights and Responsibilities

Customer Rights and Responsibilities
Nicor Gas is a natural gas utility regulated by the Illinois Commerce Commission (ICC).

We are pleased to share that we’ve completed some changes and enhancements to our customer service processes and offerings as outlined in Illinois (or IL) Administrative Code Part 280. We worked closely with the ICC on the development of this document.

If you would like to learn more about the changes and improvements that were made, click here.

For questions about Administrative Code Part 280 or for all other questions, call 888.Nicor4U (642.6748) or read our
Customer Information Packet.

About Part 280
Part 280, the rules and regulations of the Illinois Commerce Commission prescribing procedures governing eligibility for service, deposits, billing, payment, refunds and disconnection of service, is on file in the Commission offices and open to public inspection.

Copies of Part 280 in the Spanish language are available for inspection at the offices and online.

Any employee will direct you to the place where you may inspect a copy of Part 280 and will direct you to personnel assigned the duty of providing information about Part 280.

Copies of Part 280 may also be reviewed and/or obtained at the Commission's offices at 160 North LaSalle Street, Suite C-800, Chicago, Illinois 60601 or 527 East Capitol Avenue, Springfield, Illinois 62701 or at http://www.ilga.gov/commission/jcar/admincode/083/08300280sections.html.